1. Information We Collect

• Contact details such as name, phone number, email, and delivery address.
• Order history, preferences, and payment confirmation details.
• Communication records from calls, WhatsApp chats, or the contact form.

2. How We Use Your Information

• To process and deliver your grocery and cosmetics orders accurately.
• To send order updates, delivery confirmations, and support communication.
• To improve our product range and service based on customer feedback.

3. Data Sharing and Disclosure

We do not sell or rent your personal data. Information is shared only with delivery staff and payment partners as necessary to fulfil your order, or when required by law.

4. Data Storage and Retention

Customer information is stored securely and retained only as long as necessary for order fulfilment, support, and legal record-keeping requirements.

5. Your Rights

• You may request access to, correction of, or deletion of your personal data.
• You can opt out of promotional messages at any time by informing our team.

6. Security Measures

We use reasonable technical and organisational safeguards to protect your data against unauthorised access, alteration, or misuse.

7. Children's Privacy

Our services are intended for use by adults placing household orders. We do not knowingly collect personal data directly from children.

8. Contact Us