Welcome to Vaishali Mart. By accessing or using our
grocery and cosmetics store, website, or ordering channels, you agree to comply with and be
bound by the following Terms & Conditions.
1. Account & Orders
- Customers must provide accurate contact and delivery information when placing an order.
- You are responsible for the accuracy of details shared over phone, WhatsApp, or our website.
- Vaishali Mart reserves the right to decline orders found to be fraudulent or incomplete.
2. Product Availability
- All groceries and cosmetics are subject to stock availability and may be withdrawn at any time.
- Orders are confirmed only after successful payment or agreed cash-on-delivery terms.
- We may substitute an item with a similar product or cancel it after informing you, in case of stock issues.
3. Pricing & Payments
- Prices displayed include applicable taxes unless stated otherwise.
- Payments can be made via UPI, debit/credit cards, wallets, or cash on delivery.
- Vaishali Mart uses secure, trusted payment channels for all digital transactions.
4. Delivery Policy
- Delivery times are estimated and may vary due to traffic, weather, or order volume.
- Customers must provide accurate delivery addresses and reachable contact numbers.
- Repeated failed deliveries due to incorrect details may attract additional charges.
5. Cancellation & Refunds
- Orders may be cancelled free of charge before they are packed for delivery.
- Refunds for damaged, expired, or missing items are processed after verification.
- Approved refunds typically reflect in your account within 5–7 business days.
6. Customer Responsibilities
- Customers must not misuse the ordering platform or engage in fraudulent activity.
- Abusive behaviour toward delivery staff or store employees is strictly prohibited.
- Violation of these terms may lead to suspension of ordering privileges.
7. Intellectual Property
All content, logos, graphics, text, and design used on the Vaishali Mart
website are protected under applicable intellectual property laws and may
not be copied or reused without written permission.
8. Limitation of Liability
Vaishali Mart shall not be held liable for indirect losses, delays, or
damages arising from the use of our services, including delivery
interruptions caused by factors beyond our reasonable control.
9. Changes to Terms
We reserve the right to update these Terms & Conditions at any time.
Continued use of our store or services after changes means you accept
the revised terms.
