1. Eligibility for Returns

• Items that arrive damaged, expired, or incorrect are eligible for return.
• Cosmetics and personal care items must be unopened and unused to qualify.
• Fresh produce and perishables must be reported on the day of delivery.

2. Non-Returnable Items

• Opened or used cosmetics, skincare, and personal hygiene products.
• Perishable items consumed or reported after 24 hours of delivery.
• Products purchased on final-sale or clearance offers.

3. Time Limit for Complaints

Return requests for groceries and perishables must be raised within 24 hours of delivery. For cosmetics and packaged goods, you have up to 3 days to report an issue.

4. Return Process

• Contact us via phone or WhatsApp with your order number and a photo of the issue.
• Our team will verify the complaint and arrange pickup or in-store exchange.
• Verified returns are replaced or refunded as per the customer's preference.

5. Exchange & Pickup

For eligible returns, our delivery team will collect the item during the next delivery run in your area, or you may drop it at the store with your receipt.

6. Order Cancellation

Orders can be cancelled free of charge before they are packed. Once an order is out for delivery, cancellation may not be possible for perishable items.

7. Contact Support

8. Policy Updates

This Return Policy may be updated periodically to reflect changes in our operations. Please check this page for the latest version.